Reputation Management

(aka)managing customer reviews about your business)

Your customers are the most important source of feedback. However, many business owners and managers don’ take the time to “ask” their customers to give feedback. It’s as simple as asking them to review your business on Google, Yelp or other web properties because it sounds like a difficult process. Or, maybe a business owner or manager is “afraid” a customer might say something negative. However, the customers’ ratings and reviews impact how search engines and other customers make decisions about your reputation. If you don’t acknowledge this important source of customer feedback, you could be losing revenue.

Viera Web can monitor and respond to customer reviews on behalf of your business,, uncovering new opportunities to improve your operations and achieve more business. And we can work with you to generate authentic, first-party reviews directly from your customers, which can help you stand out in the current search experiences.

Reputation Management  – Not  So Easy

Handling all your customer reviews is not easy, especially for business owners that don’t have the time or knowledge to get rid of bad reviews and what to do with good reviews. Viera Web will setup various ways to get customers to leave good reviews. We’ll take some of those reviews and post them as testimonials on your website. We’ll even respond to any negative review in a positive manner, which can help other potential customers gain your respect and trust, and in turn, create more sales for you.

Thanks for giving Viera Web the opportunity to serve your Reputation Management needs.

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